Unit 4 – Case study: Four Errors when Communicating

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Module 1

Welcome!

Unit 1

Unit 1 - Getting Started

Unit 2

Unit 2 - Learner's journal

Module 2

Introduction to Communication

Unit 1

Unit 1 - Introduction to Communication

Unit 2

Unit 2 - What Is Communication?

Unit 3

Unit 3 - Why do we communicate?

Unit 4

Unit 4 - The rules to good communication.

Unit 5

Unit 5 - How do we communicate?

Unit 6

Unit 6 - Non-Verbal Communication

Unit 7

Unit 7 - Tips for improving how we read nonverbal communication

Unit 8

Unit 8 - Tips for improving how you deliver nonverbal communication

Unit 9

Unit 9 - Listening Skills

Unit 10

Unit 17 - The Dos and don'ts of Active Listening

Unit 11

Unit 11 - Barriers To Communication

Unit 12

Unit 12 - Give Yourself Time

Module 3

Communication styles 2

Unit 1

Unit 1 - Introduction To Communication Styles

Unit 2

Unit 2 - Communication Styles

Unit 3

Unit 3 - More on Communication Styles

Unit 4

Unit 4 - Case study: Four Errors when Communicating

Unit 5

Unit 5 - What Communication Style is it? Sara and John

Unit 6

Unit 6 - What Communication Style is it? Neala and Jillian

Unit 7

Unit 7 - What Communication Style is it? Janice and Maria

Unit 8

Unit 8 - What Communication Style is it? Bebhinn and Rachel

Unit 9

Unit 9 - Assertive Communication (Clear and Direct Communication )

Unit 10

Unit 10 - The four steps to assertive communication

Unit 11

Unit 11 - Tips for Communicating Assertively

Unit 12

Unit 14 - Communication and Our Emotions

Unit 13

Unit 16 - Tips for Dealing with Stress During Communication

Module 4

Anger and Feeling Depressed (Optional)

Unit 1

Unit 1 - Introduction To Anger

Unit 2

Unit 2 - What is anger?

Unit 3

Unit 4 - The Stages of Anger

Unit 4

Unit 5 - How does anger affect the body?

Unit 5

Unit 6 - Tips on Anger Management

Unit 6

Unit 7 - How to Communicate When Frustrated or Angry

Unit 7

Unit 8 - Thank you for taking part in this Programme

New Futures - Your Voice

Module 3 - Communication styles

Unit 4 – Case study: Four Errors when Communicating