Website Privacy Policy for One Family

  1. Introduction

We at One Family respect your right to privacy and comply with our obligations under the Irish Data Protection Acts 1988 to 2018 and the General Data Protection Regulation (GDPR) (EU 2016/679). The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

  1. Types of information collected

In the course of providing the Services, we collect or receive information in different ways and relating to various groups of individuals, including:

  • Service Users

We collect and use information relating to you. This information may include information relating to your education, work experience, health, clinical history, details of your current healthcare professional or employer through whom you are using the Services. This information is provided to us by you, your guardian, your employer or healthcare professional/referrer. We also collect and use information that may include your name, date of birth, address, contact number and email address. We may also collect payment information as part of our administrative, financial and operational process.

  • Second Parent of Children

We collect and use information relating to you. This information is required to allow us to provide services to your child or children. This information will be provided to us by the presenting parent or individual making the referral. All referrals come directly into One Family’s Parenting team to provide creative therapy (Separating Well for Children) and family support. This information will only be used to initiate contact with the second parent in order to discuss the services we can offer to you or your child, and/or your child/children’s engagement with One Family’s services. We will also share this information with the Separating Well for Children progamme when we engage with them following a referral from a presenting parent.

  • Employees / Third Party Contractors

We collect and use information relating to you. This information may include your name, job title, email address, registered body / organisation, professional details, medical history, employment history, training records and mobile phone number. We will also collect information about employees (our patients) from you and you should try to limit the personal information you give us to what you think is necessary for us to provide the Services.

  • Personal Data
    This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, telephone number and user IP addresses in circumstances where they have not been deleted, clipped or anonymised. Such information is only collected from you if you voluntarily submit it to us.

  • Non-Personal Data

Like most websites, we gather statistial and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information will not be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

  1. Purposes for which we hold your Information
  • Non-Personal Data:
    We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
  • Cookies
    when you use our website technical details in connection with visits to the website are logged by our internet service provider for statistical purposes. No information is collected that could be used by us to identify website visitors. Please see our Cookie Policy for further information.
  • Personal Data
    We will process any Personal Data you provide to us as directed for the following purposes:
  • To process your donation;
  • To contact you if required in connection with your donation or to respond to any communications you might send to us;
  • To add you to our members database:
  • Buying our publications;
  • Booking a training course;
  • Requesting printed information.

Any personal data communicated via our online, email and helpline services is confidential. When you subscribe to One Family’s mailing list, your email address is not shared with any third parties, and you can unsubscribe from the list at any time.

  1. Disclosure of information to third parties

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfill your order (in such circumstances, the third party is bound by similar data protection requirements).

One Family uses Stripe Payment Europe Ltd to process our online donations and payments. Stripe Payments provide a secure robust payment processing solution across the internet and are fully Payment Card Industry Data Security Standards (PCI DSS) compliant.

We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement or if we believe that to disclose your personal data would prevent injury to you or another person.

  1. Security

The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data. We endeavour to ensure the highest level of security as regards your credit or debit card details, during your use of this site by using Secure Sockets Layer (“SSL Software,”) which encrypts information which you have inputted. You accept that any information or message you send to the site may be intercepted or read by others. You hereby acknowledge and accept that we have no responsibility and shall accept no liability whatsoever for loss, injury or damage occasioned by the interception by third parties of your transmissions, or the disclosure of information including but not limited to credit card numbers by any party with whom you transact, nor do we offer any guarantees, warranties or indemnities as to the security or otherwise of any information which you give us.

  1. Updating, verifying and deleting personal data

You are in control of how we use your data and you have the right to ask us to stop processing your personal information. You also have the right to request a copy of the information we hold about you.

You are also granted a number of additional rights under data protection legislation, which are outlined below:

  • Where we are processing data based on your consent, you have the right to withdraw consent at any time.
  • You have the right to change your personal information if it is incomplete or inaccurate.
  • You have the right to request the deletion or removal of your personal information in certain circumstances, including where it is no longer necessary for us to hold it for the purposes for which we are processing it.
  • You have the right to restrict our processing of your data if there is disagreement about its accuracy or legitimate usage.
  • You have the right to move, copy or transfer your personal information easily and safely from one IT environment to another, in some circumstances.
  • You have the right to object to processing based on legitimate interests (as described above) including profiling activity, and “direct marketing”.

Please note that these rights are not exercisable in all circumstances. For example, personal data might not have to be erased if it is needed in the interests of public health, or to support legal claims, compliance with statutory retention requirements.

  1. Data subject access requests

If you would like more detail or a copy of the personal information that One Family keeps on file about you, please contact us at or 01 662 9212

Anyone can make a request for a copy of the information that One Family keeps on file about them free of charge. We may only charge a reasonable administrative fee for this if the request itself is deemed excessive by us.

  1. Changes to the website privacy policy

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

  1. Confidentiality

One Family’s confidentiality policy is in line with best practice, and ‘Children First’ National Guidance for the Protection and Welfare of Children’ (Department of Children and Youth Affairs, 2011).